Upon completion of these materials, students will know what customer service is and the character traits of someone with good customer service skills.
Access to MyCareerTech materials requires that a teacher login or register; students never log in.
Lesson materials include:
Customer Service Soft Skills Series is a collection of 5–15-minute modules designed to teach students the essentials of providing excellent customer service. Through videos and competency-building activities, students learn how to demonstrate key traits, choose the right support channel for each situation, and de-escalate tense interactions.
Lessons: